Here are several ways to contact us
We have support tracking system Bugzilla where you can enter new support requests and follow the state of existing requests.
Just send us an e-mail to info@borea.si. We will be happy to give you an answer.
Most commonly asked questions and publicly available documentation for our products is published on our Wiki pages.
We have gathered a couple of useful rules when working with support system in order to receive better user experience.
In order to submit support requests you need to receive account on our Bugzilla support system. More accounts from within single company or several companies working on the same project are possible. All accounts associated with a company have visibility of all support requests any member of the company has entered in the system at any time. Strict security policy prevents other users seeing titles and contents of your support requests as they may contain confidential information.
When writing a support request please include as many information as you can. This will help us respond to your questions faster. Put as many information as possible in raw text form (do not embed text into documents and attach them to the support). In case you are adding short console outputs, insert them as raw text into the comment. Longer console outputs attach as plain text files. Never ever add console outputs as screenshots of your terminal.
Once your entry is created in the system, you will receive an e-mail. All further communication with Bugzilla support system you can perform via e-mail by simply replying to any e-mail belonging to the support request. Just make sure support case number stays in the subject line of the message.
Our Wiki contains section where answers to the problems other people had in the past are stored together with the questions. This should give you a good starting point to find the answers you are looking for.
On the Wiki pages we are providing online access to our product documentation. Not all product documentation is publicly available therefore you will be given access to the restricted area when working with us on a specific project.